CQC inspecting London Ambulance Service – tell them what you think!

May 5th, 2015 | Posted by Gordon Deuchars in Care | Consultations | Emergency Services | Emergency Services | Health | London | Older People | Transport | Uncategorized

The Care Quality Commission are inspecting London Ambulance Service NHS Trust from 1st June

The Care Quality Commission (CQC) is the independent health and adult social care regulator. Their job is to check whether hospitals, care homes, GPs, dentists and services are meeting national standards.

CQC look at a lot of information to help them design their inspections and your experiences of care, and those of your family and friends, help them to decide what they need to look at during the inspection. CQC want to hear what you think. To help them focus their inspections, please include as much detail as possible.

More information about the Trust, the inspection and how you can let CQC know what you think: London Ambulance Service NHS Trust

(I’ve followed this link: then there is another one on the right hand side of the page to “Give your feedback online” and I’ve followed that too – it is reasonably simple to do)



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2 Responses

  • Cathy Ashley says:

    I have a little experience of LAS. 2 years ago I collapsed with what proved to be dehydration and ended up staying over night in Lewisham’s overnight ward on a drip. The ambulance staff were wonderful. I found that the crew had started out from West Ham that morning and by lunch time they were picking me up in Sydenham. It was a Sunday.

    A recent time was the paramedic arriving at the bus stop where a man had just jumped in front of a lorry on Stanstead Rd. The paramedic was there in less than 5 minutes. Someone was on their mobile to the dispatcher and he was too shocked to describe the injuries. I hadn’t actually seen the man jump so I gave him the injuries that I could see. It was probably 2 minutes later that the paramedic arrived at which point I went off to get traffic diverted and clear the road so that an ambulance could get through until the police arrived to take charge of that part of the emergency. This was a Friday after 11 am.

    I also had to call the emergency services when I thought a friend of mine had collapsed indoors alone. The police called for the ambulance. The ambulance staff stayed until they were sure that she was quite under her own control as she was quite disturbed. It showed that they would not just walk away just because she was not unconscious.

    They work hard under a lot of pressure. The suicide attempt which unfortunately proved successful must have been horrific for the people handling it. And dealing with the trauma takes it out of people even though they are trained to work to a very high standard.

    I have had to call them in the past when my husband was still alive when he collapsed and they were so efficient. On one occasion, the dispatcher kept talking to me and pushing me up the priority list as my husband worsened.

    I attended a meeting last year where the senior staff were explaining to councillors that the recruitment was dependent upon Australia and New Zealand where they train an abundance of paramedics. But the cost and stresses of working in London are too much.

    • Anne Schuman says:

      I have experienced personally recently several different crews of the LAS
      and have found things much changed over the years.

      The check-over that the crew insist on performing is detailed, thorough and
      sensible, (I was expecting a “blue-light” ride from Doctor’s instructions – but the
      drew found no reason for this and used normal traffic restrictions).

      On each occasion I was strongly advised to allow the ambulance to take
      me to A&E (Lewisham), and every person that I met was the epitomy of
      kindness and caring.

      The vehicle usually arrived well within the ten minutes aimed for, and very
      often even more quickly a paramedic was already in attendance, taking
      details of the BP, etc. Handovers were always efficient and friendly.

      I am now 81 years of age, thanks to the prompt action taken by the NHS
      and the LAS.

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