Would it be a good idea to have a Passengers’ Charter for everyone who travels on London public transport? Next Monday 8 December the London Assembly Transport Committee is discussing this and I’ve been asked to be on the panel. What do you think of the proposal?
The idea is that having a Charter would let all passengers know what they have a right to expect. It would include things that happen on a good day, like bus drivers being considerate and allowing people time to sit down, and establish these things as a standard that should happen all the time. Arguably Transport for London is already making quite a bit of effort to improve customer service, but it is not very clearly communicated and many people don’t know. On the other hand you might think that all the passenger charters in the world don’t make the service a good one if there isn’t proper training and enforcement.
If there were a Passenger Charter it would cover all the forms of transport that TfL is responsible for: as well as buses and the Tube, the overground rail services TfL is responsible for, and door to door transport like Dial-a Ride.
Do you think there should be a Transport for London Passengers’ Charter or would it be a waste of time? If there were one, what would you like to see included in it?