The General Pharmaceutical Council wants your views on your local pharmacist. What do you expect from them? What makes you feel that they are putting you at the centre of the service? Are they professional? What makes them professional? It is really important that you give your views. As always – we cannot complain if we cannot be bothered to give our views for a better service.
The General Pharmaceutical Council is the independent regulator for pharmacists, pharmacy technicians and registered pharmacies in Great Britain. Our main job is to protect, promote and maintain the health and safety of the public who need or use services from pharmacists or pharmacy technicians, or services provided at pharmacies.
Pharmacists and Pharmacy Technicians are a vital part of the NHS, dispensing medicines and increasingly taking on greater responsibilities in providing care for patients. As pharmacists and pharmacy technicians take on these greater responsibilities for patient care we want to make sure that public safety is maintained and assured.
We set the standards for the conduct and behaviour for over 72,000 registered pharmacy staff in Great Britain. We are in the process of reviewing these standards and as part of this review we are holding a discussion on what makes a professional ‘patient-centred’.
We want to encourage as many people as possible to take part in this discussion, to help us find out what is most important to patients when considering the need for ‘patient-centred professionalism’ in pharmacy.
Have you collected a prescription, or spoken to a pharmacist? Interacted with a pharmacist or pharmacy technician? Or were there reasons why you couldn’t?
Did they show elements of professionalism or do you have ideas about what more they could have done to do so? We want to hear from you.
We would like as many people as possible to let us know about what they think a ‘patient-centred’ professional looks like. We have posed a series of questions on patient centred professionalism and would like you to complete a short 5 minute survey to tell us what you think.
• What are the characteristics demonstrated by someone who is professional?
• What are the characteristics demonstrated by someone who is patient-centred?
• What situations have you been in where you thought pharmacists and pharmacy technicians acted professionally or had been patient-centred?
You can respond to these questions online at: https://www.surveymonkey.com/r/75CLQB2
Responses we receive will inform our future regulatory work and underpin the review of our standards of conduct, ethics and performance.
We are always keen to hear from people who would be willing to give their views on patient-centred professionalism or any aspects of our work. Please email us at firstname.lastname@example.org if you are interested in getting further involved.